From KUT:
Mental health care providers in Austin say they’re finding it hard to provide telemedicine services to a big chunk of their patients – particularly those with large employer health plans from Blue Cross Blue Shield of Texas.
They say Blue Cross representatives have been giving providers and patients inconsistent – and sometimes inaccurate – information about what is covered when it comes to providing care over the phone or via the internet rather than in person.
“It’s all just up in the air right now,” Julie Walder, a licensed professional counselor in Austin, said. “We, as providers, have a lot of questions.”
