Coming soon: shopping by chatbot

ChatGPT maker OpenAI is making deals with commerce companies and retailers to make it easier to combine AI searches with shopping.

By Shelly BrisbinOctober 30, 2025 4:04 pm,

OpenAI, the maker of ChatGPT, has announced deals with PayPal, Walmart and Etsy that will bring Buy buttons right into AI conversations. Tech expert Omar Gallaga wrote about the new world of chatbot commerce for CNET.

Highlights from this segment:

– OpenAI’s deal with PayPal could make it possible to buy products with your PayPal wallet from inside ChatGPT.

– PayPal’s ChatGPT integration won’t be available until at least next year, and it’s not yet clear how users will interact with it.

– Those who are skeptical of AI, or say they are uninterested in shopping while they chat, will have to wait to find out whether ChatGPT recommendations are affected by commerce deals between OpenAI and merchants.

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