Zoom’s AI plans spook some users

New terms of use from the video conferencing platform suggested the company could use your words to train AI models. The company has since walked back that plan.

By Shelly BrisbinAugust 10, 2023 1:52 pm,

The latest flashpoint in the general consternation over artificial intelligence – AI – is a communications tool many use to stay connected to coworkers, family and friends.

The videoconferencing app Zoom updated its terms of service to indicate that user data, including spoken words and images, could be used to train AI models. That possibility alarmed many users, and tech expert Omar Gallaga says that reaction forced the company to roll back its AI plans.

Highlights from this segment:

– Zoom’s updated terms of service had been in use since March, but a news story over the weekend alerted many more people to what it said.

– Zoom says user data won’t be available to train AI models unless the user agrees.

– The company is also facing backlash for a plan that requires employees living within 50 miles of the company to spend two days per week working in the office.

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