As workers and students telecommute during the coronavirus pandemic, internet access has become more important than ever. But for those struggling with reduced incomes, paying for that internet can be a challenge. Not having an adequate internet connection, or any connection at all, could mean multiple family members have to divide time needed for work, and kids might even miss out on school assignments.
Tech expert Omar Gallaga says internet companies are responding, some by waiving fees or offering enhanced services.
“I think people are concerned that all of this work from home and everybody online at the same time is going to break the internet,” Gallaga says. “So far, it’s holding up.”
What you’ll hear in this segment:
– How internet providers are offering fee waivers to some customers
– What families can do to get help with internet access for students
– How the pandemic exacerbates the so-called digital divide